Shipping & Returns
Below you can find all the relevant information about costs, payments, delivery times and returns.
The cost of both domestic and international shipping is calculated based on variables such as weight, volume, the route, etc. and following the rates established logistics operator with the transport, in our case MRW and FEDEX.
All shipments are made freight due.
You can check fares on the website of the courier companies we work with.www.mrw.es www.fedex.com
For shipments to customers in countries outside the European Union, customer will be responsible for these taxes and tariffs arising from the importation of various articles.
All shipments are insured and in case of loss of goods, the customer has no responsibility, and therefore will be refunded the full amount paid.
Payments are made through bank transfer. To provide our bank details, please contact us via email (arum24 [AT SIGN] arum24.es), via our phone (+34) 91 578 46 79. You have the possibility of paying the amount directly in our shop at Calle Ayala n º 28, 28001, Madrid.
Once we check payment is in our account, we inmediately proceed the shipment process.
Delivery times for spanish national territory are 24/48 hours, although most deliveries are made in 24 hours.
International shipments to Europe, delivery time is 72 hours. For other continents, consult with specialized agencies MRW and FedEx.
In all the shipments we deliver to customers via mail, sms or phone call, the shipment-Identification-Number of transmission used internally by the courier company.
Returns will only be accepted if the merchandise does not match the description of the ad that appears on our website, in a period of 15 days from the date of purchase. So please be sure what you are buying.
When a product is in a state as “new” means it is brand new.
When a product appears in the status “very good” means that the watch is an “used watch”, or “second hand” watch in very good condition. Other specifications are fully detailed in the advertisements. In these cases we cover guarantee with our own technical service for a period of 1 year.
Other specifications are fully detailed in the notices.
All our items are original and authentic, and are reviewed and checked by the police.